Privacy Policy

Welcome to Chopt. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website choptnow.top, place food orders, use our services, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website (choptnow.top), mobile applications, and any related services, sales, marketing, or events (referred to collectively as the "Services"). By using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Who We Are

Chopt is a food service company operating in the United States. We provide online food ordering, delivery, and related culinary services to customers across the country. Our contact details are as follows:

For all privacy-related inquiries, data subject requests, or complaints, please contact us at [email protected].

2. Information We Collect

We collect various types of information in connection with your use of our Services. The categories of information we collect include the following:

2.1 Personal Information You Provide Directly

When you register for an account, place a food order, contact our customer support team, subscribe to our newsletter, participate in promotions, or otherwise interact with us, you may voluntarily provide us with the following personal information:

• Identity Information: Full name, username, or similar identifiers.
• Contact Information: Email address, telephone number, billing address, delivery address, and postal code.
• Account Credentials: Username and password created for your Chopt account.
• Payment Information: Credit or debit card numbers, billing details, and other financial information necessary to process your orders. Note that full payment card details are processed by our secure third-party payment processors and are not stored on our servers.
• Order Information: Details about the food items you order, dietary preferences, special instructions, and order history.
• Communication Data: Records of your correspondence with us, including customer support tickets, emails, and chat transcripts.
• Survey and Feedback Data: Responses to surveys, reviews, or feedback forms you complete voluntarily.
• Promotional Information: Information provided when entering contests, sweepstakes, or promotional campaigns.

2.2 Information Collected Automatically

When you access or use our website and Services, we automatically collect certain technical and usage information, including:

• Log Data: IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and the date and time of your visit.
• Device Information: Hardware model, device type, unique device identifiers, mobile network information, and operating system version.
• Usage Data: Information about how you interact with our website, including clicks, scrolling behavior, search queries entered on our platform, and features you use.
• Location Data: General geographic location inferred from your IP address, or precise GPS location data if you grant permission through your mobile device settings.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. Please see Section 7 (Cookie Usage) for more details.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account (such as Facebook or Google) to log in to our Services, we may receive profile information such as your name, email address, and profile picture from these platforms.
• Analytics Providers: Third-party analytics services that provide us with aggregated and anonymized data about website traffic and user behavior.
• Delivery Partners: Information from third-party delivery service providers regarding the status and completion of your food delivery orders.
• Payment Processors: Transaction confirmation details necessary to fulfill and verify your orders.
• Business Partners: Information from partners with whom we run co-branded services or promotional campaigns, where you have consented to the sharing of your information.

3. How We Use Your Information

We use the information we collect for a variety of purposes, all aimed at providing and improving our Services and ensuring a positive customer experience. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including managing payments, coordinating deliveries, and sending order confirmations and updates.
• Create and manage your account, including authenticating your identity when you log in.
• Provide customer support and respond to your inquiries, complaints, and feedback.
• Communicate with you about your orders, account status, and service changes.

3.2 Analytics and Service Improvement

• Analyze usage trends and patterns to understand how customers interact with our website and Services.
• Monitor and evaluate the performance, effectiveness, and reliability of our platform.
• Conduct research and development to enhance our food offerings, website features, and overall user experience.
• Diagnose technical problems and maintain the security and integrity of our systems.

3.3 Marketing and Promotional Communications

• Send you promotional emails, newsletters, special offers, and information about new menu items or services, where you have opted in or where permitted by applicable law.
• Personalize the content and advertisements you see on our website based on your preferences, order history, and browsing behavior.
• Conduct targeted advertising campaigns on third-party platforms, including social media networks.
• Administer contests, promotions, surveys, and other marketing activities.

3.4 Legal Compliance and Safety

• Comply with applicable laws, regulations, legal processes, and governmental requests in the United States.
• Enforce our Terms of Service and other agreements.
• Protect the rights, property, and safety of Chopt, our customers, and the public.
• Detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain its confidentiality and security. Service providers we use include:

• Payment Processors: Companies that securely process your payment card transactions.
• Delivery Partners: Third-party logistics and delivery services that fulfill your food orders.
• Cloud Hosting Providers: Companies that host our website, databases, and technology infrastructure.
• Analytics Providers: Services such as Google Analytics that help us understand website usage.
• Email and Communication Platforms: Services used to send order confirmations, marketing emails, and customer support communications.
• Customer Support Tools: Platforms used to manage and respond to customer service inquiries.
• Marketing and Advertising Partners: Companies that assist us with digital marketing campaigns and targeted advertising.

4.2 Legal Requirements

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request.
• Enforce our Terms of Service or other applicable agreements and policies.
• Protect and defend the rights or property of Chopt.
• Prevent or investigate potential wrongdoing in connection with the Services.
• Protect the personal safety of users of our Services or the public.
• Protect against legal liability.

4.3 Business Transfers

In the event that Chopt undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceedings, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have regarding your personal information.

4.4 With Your Consent

We may share your personal information for any other purpose with your explicit prior consent.

4.5 Aggregated and Anonymized Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for marketing, advertising, research, or other purposes without restriction.

5. Data Security

We take the security of your personal information seriously and have implemented a variety of technical, administrative, and physical safeguards designed to protect your information from unauthorized access, use, disclosure, alteration, and destruction. Our security measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized employees, contractors, and service providers who need the information to perform their job functions.
• Secure Payment Processing: Payment card information is processed by PCI DSS-compliant third-party payment processors. We do not store full card numbers on our servers.
• Regular Security Assessments: We conduct periodic security assessments and vulnerability tests to identify and address potential weaknesses in our systems.
• Incident Response: We have procedures in place to detect and respond to data breaches or security incidents promptly.
• Employee Training: Our staff receives regular training on data privacy and security best practices.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific privacy rights under applicable federal and state laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable state privacy laws. We are committed to honoring these rights regardless of your location.

6.1 Rights Available to All Users

• Right to Access: You have the right to request access to the personal information we hold about you, including information about the categories of data collected, the purposes for which it is used, and the third parties with whom it is shared.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (such as where retention is required by law or for legitimate business purposes).
• Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to request that we transmit this data to another organization where technically feasible.
• Right to Opt-Out of Marketing: You have the right to opt out of receiving direct marketing communications from us at any time.

6.2 Additional Rights for California Residents (CCPA/CPRA)

California residents have the following additional rights under the CCPA/CPRA:

• Right to Know: The right to know what personal information is collected, used, shared, or sold.
• Right to Delete: The right to request deletion of personal information collected from you, with certain exceptions.
• Right to Correct: The right to correct inaccurate personal information that a business maintains about you.
• Right to Opt-Out of Sale or Sharing: The right to direct a business not to sell or share your personal information with third parties. We do not sell personal information; however, if you wish to exercise this right, please contact us.
• Right to Limit Use of Sensitive Personal Information: The right to limit the use and disclosure of sensitive personal information to only what is necessary to provide the requested services.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a lower quality of service because you exercised your privacy rights.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us by:

• Sending an email to [email protected] with the subject line "Privacy Rights Request."

We will respond to your request within 45 days of receipt. If we need additional time, we will inform you of the reason and extension period in writing. We may need to verify your identity before processing your request. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

6.4 Authorized Agents

You may designate an authorized agent to submit a privacy rights request on your behalf. If you use an authorized agent, we may require proof of the agent's authorization and verification of your identity directly.

7. Cookie Usage

Our website choptnow.top uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device on subsequent visits and remember your preferences and actions over time.

7.2 Types of Cookies We Use

• Essential Cookies: These are necessary for the website to function properly. They enable core functionality such as security, account authentication, and order processing. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. We use this information to improve our website's performance.
• Functionality Cookies: These cookies allow our website to remember your preferences (such as your language, region, or saved items in your cart) and provide enhanced, personalized features.
• Marketing and Targeting Cookies: These cookies track your browsing behavior across websites to deliver relevant advertisements. They are placed by advertising networks with our permission.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse all or some cookies, or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features.

For more detailed information about how we use cookies and how to manage your preferences, please refer to our Cookie Policy available on our website.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• Account Information: We retain your account data for as long as your account remains active. If you close your account, we will retain your data for a period of up to 3 years thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.
• Order Data: We retain order history and transaction records for a minimum of 5 years for tax, accounting, and legal compliance purposes under applicable U.S. federal and state laws.
• Communication Records: Customer support communications and correspondence are retained for up to 2 years from the date of the interaction.
• Marketing Data: If you have opted in to marketing communications, we retain your marketing preferences and related data until you opt out or withdraw your consent.
• Usage and Analytics Data: Aggregated and anonymized analytics data may be retained indefinitely for statistical and research purposes.
• Legal Compliance Data: Data required to comply with legal obligations, enforce contracts, or defend legal claims may be retained for longer periods as required by applicable law.

When your personal information is no longer needed, we will securely delete, anonymize, or aggregate it in accordance with our data retention and disposal policies.

9. Children's Privacy

Chopt's Services are not directed at, marketed to, or intended for use by minors under the age of 18. If you are under 18, please do not use our Services or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete that information from our records. If you believe that we may have collected information from or about a child under 18, please contact us immediately at [email protected].

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly engage in any practices prohibited thereunder with respect to children under 13 years of age.

10. International Data Transfers

Chopt is based in the United States, and your personal information is primarily processed and stored on servers located within the United States. However, some of our third-party service providers may process or store data in other countries.

If your information is transferred outside of the United States, we take appropriate steps to ensure that such transfers are conducted in compliance with applicable law and that your personal information receives an adequate level of protection. These steps may include:

• Entering into data processing agreements with service providers that include appropriate contractual clauses and data protection obligations.
• Ensuring that service providers maintain adequate security standards for the protection of personal data.
• Using service providers located in countries that have been recognized as providing adequate data protection under applicable international frameworks.

By using our Services, you acknowledge and consent to the transfer of your personal information to the United States and other countries as described in this Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Chopt. This Privacy Policy does not apply to any third-party services. We are not responsible for the privacy practices of third parties and encourage you to review the privacy policies of any third-party websites or services you visit.

We are not responsible for the content, privacy policies, or practices of third-party websites, apps, or services, even if they are linked to or from our website.

12. Federal and State Legal Compliance

As a business operating in the United States, we are committed to complying with all applicable federal and state privacy laws and regulations, including but not limited to:

• Federal Trade Commission Act (FTC Act): We comply with the FTC Act's prohibition on unfair or deceptive acts or practices in commerce, including in our data collection and privacy practices.
• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA): We respect and uphold the privacy rights of California residents as described in Section 6.2 of this Privacy Policy.
• Children's Online Privacy Protection Act (COPPA): We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent.
• CAN-SPAM Act: Our marketing email communications comply with the CAN-SPAM Act, including providing clear opt-out mechanisms in every promotional email.
• Electronic Communications Privacy Act (ECPA): We handle electronic communications data in accordance with applicable federal law.
• Payment Card Industry Data Security Standard (PCI DSS): We ensure that payment card data is processed in accordance with PCI DSS requirements through our certified payment processors.

13. How to File a Privacy Complaint

If you have concerns about our privacy practices or believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can address your concerns.

13.1 Contact Us

Please submit your privacy complaint or concern to:

We will acknowledge receipt of your complaint within 5 business days and aim to provide a full response within 30 days, or sooner where possible.

13.2 Federal Trade Commission (FTC)

If you are not satisfied with our response to your privacy complaint, or if you believe that we are engaging in unfair or deceptive practices, you may file a complaint with the Federal Trade Commission (FTC), the primary federal consumer protection agency in the United States:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

13.3 California Privacy Protection Agency (CPPA)

California residents who wish to exercise their privacy rights or file a complaint regarding our compliance with the CCPA/CPRA may also contact the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

13.4 State Attorneys General

Depending on your state of residence, you may also have the right to file a privacy complaint with your state's Attorney General office. Most state attorneys general offices accept consumer complaints related to privacy and data protection. You can find your state's Attorney General contact information through the National Association of Attorneys General at www.naag.org.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, Services, or applicable laws. When we make changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Post the revised Privacy Policy on our website at choptnow.top.
• Where required by applicable law or where the changes are material, notify you by email at the address associated with your account or by placing a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact our privacy team:

We are dedicated to responding to all privacy-related inquiries promptly and thoroughly. Your privacy is important to us, and we are committed to maintaining your trust by handling your personal information responsibly and transparently.